Dirhams Store Shipping Policy

At Dirhams Store, we prioritize timely and reliable deliveries to enhance your shopping experience. Below is our detailed shipping policy to address all your queries and ensure transparency.

Shipping Destinations

• We deliver to all Gulf countries with efficient service.
• For international shipping, we accept orders on a special-request basis. Additional shipping charges will be applied for international orders, and customers will be informed before processing.

Delivery Timeframes

• Standard Delivery:
  Orders are delivered within 4-6 working days.
• Express Delivery:
  Available for AED 40 extra. Customers opting for this service can receive their order on the same day (applicable within UAE).
• Public Holidays:
  We make deliveries during public holidays but cannot guarantee delivery within the specified timeframe. We apologize in advance for any delays.

Shipping Charges

• Free Shipping:
  • Dubai: Free for orders above AED 149.
  • Abu Dhabi & Other Emirates: Free for orders above AED 249.
• Standard Charges:
  • Dubai: AED 20 for orders below AED 149.
  • Abu Dhabi & Other Emirates: AED 20 for orders below AED 249.
• Gulf Countries: Shipping charges vary and will be communicated during checkout.

Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed after 5 PM or on weekends/public holidays will be processed the next working day.

Courier Partner & Tracking

We work with trusted courier services for reliable deliveries.

• Tracking Services: Available for all shipments. Customers will receive a tracking number after dispatch to monitor their package.

Customs, Duties, and Taxes

• For international orders, all customs duties and taxes must be borne by the customer.
• Dirhams Store is not responsible for delays caused by customs clearance.

Delivery Issues

• Incorrect Address:
  If a customer provides an incorrect address, the order will be returned to us. Re-shipping costs will be the responsibility of the customer.
• Missed Delivery:
  Our courier partners will make multiple delivery attempts. If the delivery fails, additional charges may apply for redelivery.

Special Delivery Instructions

Customers can request specific delivery timings or location adjustments before dispatch. We strive to accommodate such requests where possible.

Restricted Items

Certain items, such as hazardous goods, are not eligible for shipping. These items will be flagged during checkout to avoid inconvenience.

Contact Us for Shipping Queries

For any questions or concerns related to shipping, feel free to contact us:

• Phone/WhatsApp: +971 52 629 6078
• Email: support@dirhamsstore.com

Our customer support team is available 24/7 to assist you!

Experience Hassle-Free Shopping at Dirhams Store

Enjoy reliable deliveries, transparent policies, and exceptional service as you shop across the Gulf with Dirhams Store.