At Dirhams Store, we prioritize customer satisfaction by offering an easy and hassle-free return process. If for any reason you are not satisfied with your purchase, we are here to help.
General Return Guidelines
Return Period: You can return your purchased items within 7 days from the date of delivery.
Easy and Free Returns: We offer free return shipping for all eligible items, except those purchased during promotional or flash sales.
Non-Eligible Items:
Items under AED 100 in value are not eligible for returns.
Any item that has been used, opened, or if the seal is broken, cannot be returned.
Electronic items are not returnable due to hygiene concerns, unless there is a manufacturer defect.
Conditions for Returns
The product must be in its original packaging with all labels, tags, and relevant materials intact.
For electronics, it is crucial to retain the original packaging and any accompanying documents to process a return or refund.
For any queries or to initiate a return, please email us atinfo@dirhamsstore.com. We aim to process your returns swiftly and efficiently.
Not possible to initiate a ‘Return’Β
Return requests made after 7 days from the delivery date.
Items that have been used, damaged, or are not in their original condition.
Certain categories such as innerwear, lingerie, socks, and promotional clothing items.
Products with defects that are covered by the manufacturer’s warranty.
Issues related to software or system booting are not Dirhams Store’s responsibility.
Consumable products that have been used or installed.
Items with missing or altered serial numbers.
Products that are incomplete, such as those missing price tags, labels, original packaging, freebies, or accessories.